Bundelkhand, the mute and impoverished piece of land splayed across Uttar Pradesh and Madhya Pradesh, is now the site for an interesting experiment in governance. The National Informatics Centre in Jhansi, along with the district administration, has devised a nifty way to track public services — citizens can simply call or text their complaints to the administration. They receive SMS updates about the progress of the grievance, and the person in charge of fixing it. This model (which might now be taken up nationally to strengthen NREGS) has radical possibilities, in terms of talkback from the government — it eliminates layers of officialdom, and makes administrators individually responsible. 
Plus, it’s all via cell phones. It does not take development practitioners and IT enthusiasts to sell the idea any more — the transformative power of mobile technology is all around us in India, and intuitively understood. In corners of the country that are let down by other kinds of infrastructure — bad roads, excruciatingly slow postal services, spotty landline services — mobile phones have made all the difference to the way people live and work. An extra 10 phones per 100 people in a typical developing country boosts GDP growth by...... The Bundelkhand experiment is simply a small but vivid illustration of the scope of m-governance. Of course, it’s not perfect — from the obvious physical limitations, to tariff structures and some limits on applications and services that stem from inadequate infrastructure (though still a fraction of what wired networks need). But like countries around the world are finding out, that intimate little device nestling in your palm is the new frontier in public service delivery.
Source:Indian Express.
1 comments on "Bundelkhand:M-Governance ?"
Subscribe in a Reader
keep it up!!!!
jindal bhai
Post a Comment